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Anchor Apartment @ North Marine House

Scarborough

4.37

(136 Reviews)

2 guests

1 bedroom

1 bed

1 bathroom

Property Overview

A modern and stylish studio apartment located close to all that Scarborough has to offer. Visit the award winning beaches and historic harbour or venture out to the North York Moors and explore the natural beauty of a beautiful part of the world. This studio apartment is perfect for a solo traveller or those looking for a couples getaway by the sea.

Property Details

The Space
This property has been designed by Styled Interior Design. To find out more about Styled, please visit their website www.styledinteriordesign.co.uk.

Neighborhood
If you’re a cricket fan, this is the ideal location, North Marine House overlooks Scarborough cricket club, Yorkshire's first class cricket ground. Located is just a short walk to all of the popular attractions. Packed with seaside charm, you’ll find plenty of pubs, restaurants and cafes to discover as well as arcades and ice cream parlours.

There are a number of beaches for you to choose from. The popular South Bay is a sun trap and close to the hustle and bustle of the town centre. North Bay has been accredited with Blue Flag status meaning it’s one of the best beaches in Europe! Cayton Bay is the quietest of the three and boasts a sweeping bay with a rural feel. Lastly Cornelian Bay is the remotest and hardest to get to but it’s a hidden gem and often empty.

Ideal for all weathers, there are lots of indoor attractions in Scarborough for the whole family. Head to Sea Life Sanctuary to see seals, penguins, sharks, turtles and more or Scarborough Castle to explore its 3000 year history. If it’s outdoor fun you’re looking for, The Open Air Theatre is a short 20 minute walk from North Marine House, where you can see amazing bands, singers and comedians. There is also the Sky Trail Adventure, Peasholm Park and a great water park, suitable for all ages a few minutes’ drive away.

Getting Around
North Marine House is within walking distance of all that Scarborough has to offer and within 1 hours’ drive time of Staithes, Whitby, Robin Hood’s Bay and Filey.

Scarborough Train Station is a short 10 minute walk away and has routes to Filey, Bridlington, Liverpool and Sheffield.

There are plenty of bus routes throughout Scarborough. Hop on the 12 route and you can visit neighbouring seaside spots of Filey and Bridlington. The X93 travels through to Middlesbrough with drop offs in Robin Hood’s Bay and Whitby.

  • Dishwasher
  • TV
  • Stove
  • Refrigerator
  • Iron
  • Heating
  • Bed linens
  • Cookware
  • Coffee maker
  • Dishes and silverware
  • Family/kid friendly
  • First aid kit
  • Hangers
  • Hair dryer
  • Kettle
  • Kitchen
  • Microwave
  • Oven
  • Suitable for infants (under 2 years)
  • Suitable for children (2-12 years)
  • Toaster
  • Towels provided
  • Smoke detector
  • Hot water
  • Long term stays allowed
  • Enhanced cleaning practices
  • High touch surfaces disinfected
  • Cleaning Disinfection
  • Internet
  • Wireless Internet

Guests have access to the full property. The keys to the property are accessed via a secure key safe and full details will be provided shortly before your arrival date.

Check-in: 15:00

Checkout: 10:00

Guest Reviews

4.37

(136 Reviews)

Andrew

28/06/2022

Exceptional

John

27/06/2022

Location was in an area of regeneration so there were a number of boarded up properties and others undergoing renovation a bit rough,
Unkempt front garden area and communal areas require some attention.

Kim

26/06/2022

No breakfast included good location for Scarborough open air theatre
Too expensive for 1 night

Don

21/06/2022

The apartment was absolutely marvellous clean tidy well finished everything was there that we needed like towels tea coffee even down to milk
Can't think of anything

Emma

20/06/2022

Fab location away from busy noise but easy to access the nightlife
Few large cobwebs on stone wall in living room and very creeky loose bed

Andrii

19/06/2022

Superb

Richard

17/06/2022

clean quiet good location
errrrrrr nothing

Abbie

17/06/2022

Exceptional

Stevinder

14/06/2022

Good

Jez

14/06/2022

The apartmen5t had everything you could possibly need - fridge, cooker, hair dryer etc. There isn't any parking but at the bottom of the road there is an NCP and the rates are good - about £9 for 24 hours.
I can't really think of anything

Stuart

13/06/2022

It was just one large room.I expected a separate bedroom from the photos

Anna

13/06/2022

Lovely interior and view of the cricket ground. Good location. Extremely clean and had more than was needed including a dishwasher, washing machine and fully equipped kitchen.
There were quite a lot of stairs as the apartment is at the top of the building.

Paul

12/06/2022

Exceptional

Peter

08/06/2022

Location was great - i had stopped in the Howdale before directly opposite
- a few years earlier
Keys were mixed up in the box on arrival. At first we made our way into Skippers Rest before after a couple of phone calls we got into our own Apartment No.2 Bowlers Rest
We had seen the parking permit scratch card in Skippers Rest but left it there as i was expecting somebody else would have booked that.
There was no scratch card in Apartment 2 - we paid every day on the Castle Road Car Park.
if you want to check the records please feel free

Christine

07/06/2022

Location was good just could have done without all the stairs lol but we got used to that. The apartment had almost everything needed very well thought out. The only thing could have had was a few door hooks on back of the door & a better mattresses as was too soft & had a bit of backache.
The mattress was too soft.

Meek

07/06/2022

Clean and tidy everything you could need even milk in fridge on arrival bed comfy lovely veiw of cricket ground
Cooker was a challenge to work the large ring didn't work at all no instructions early hours of Monday morning there was lots of banging at the front door and loads of noise for about 20 minutes then noticed as we left the front door had loads of damage to the lock with splinters of wood on the floor. And as we arrived I had to ring to get instructions on the key access this had not been sent. These are only minor middles as the place it's self was great. The windows and blinds could do with a clean but no one is in control of seagulls making the mess

Nicola

06/06/2022

beautifully decorated and perfect location

Marcia

03/06/2022

Beautiful apartment , location was near everything we wanted to see

Melanie

30/05/2022

Close to open air theatre, but within easy distance of all main attractions
bathroom could do with a little work, drain cover on shower missing which made it look dirty. Better instructions to operate heating especially the heated towel rail in bathroom.

Emma

29/05/2022

Beautiful apartment to stay in. Nice and clean and spacious. Easy to get to the town and beach. Would definitely come back again

Sean

29/05/2022

Very nice apartment and a great location.

Vito

28/05/2022

No Breakfast offered as it was a self catering apartment.
Very poor parking facilities due to the location of the property, also expensive parking if you was to use one of the car park facilities, other than the headache of parking everything else was good.

Kathy

25/05/2022

Very good

Duncan

25/05/2022

Nice view of the cricket ground. Parking tokens were a big plus. Very nice apartment.
The wifi password was wrong and took a number of texts and time to rectify.
The stairs were very difficult for someone with a mild disability. There should be banisters on both sides from a safety point of view.

Lym

20/05/2022

Modern and very good facilities.
Oven gloves would have been useful to have.

Nathan

19/05/2022

Very good

Eleanor

18/05/2022

Tried to email saying this but got no response so putting it here.
We have recently just returned from our 4 night stay at the Anchor apartment in Scarborough from the 20th April until the 24th April 2022. Unfortunately it wasn't the best experience we have had, this was due to the electric going off on the first morning we were there (the Thursday 21st ). This issue wasn't resolved until tea time that day. Unbelievably, we woke up to the same issue on day four which was the Saturday. However this time it couldn't be resolved and we had to move to another apartment across the town. As you can imagine, it had a massive impact on how we could enjoy our holiday.
Although the apartment that we moved to was nice, when we have had a look at the site not only was it cheaper than the one we originally booked it was also quite a distance from where we had paid to park our car. Everyone I spoke to at Host and Stay were lovely but it was so stressfull that I had to call in the first place as I am quite an anxious person. All of these factors resulted in the holiday not being as relaxing as we had hoped.

June

17/05/2022

The property was well appointed and very comfortable
Lack of parking, using a nearby car park was expensive, we’ve stayed in hotels in the same area in the past and were given a permit to be able to park on the street, this would be a welcome improvement

Stephen

16/05/2022

Exceptional

David

13/05/2022

Excellent facilities and exceptionally clean, view overlooking cricket ground and able to watch matches was very enjoyable. Convenient to town centre and beaches.
All expectations exceeded

Lee

13/05/2022

Lovely bright room, clean and tidy. Very nice view of the cricket grounds to the rear. The room was well furnished and equipped.
The description of renting 'the entire apartment' was misleading as it is actually a Studio. There was a partition between the bed and the living area/kitchenette, although it is flimsy and allows light through. Would be much improved with a substantial partition.

Geoffrey

12/05/2022

The fact that there was no parking available unless you use a disc that wasn’t provided yet we found out that you can get them from local shops free of charge.

Vincent

11/05/2022

There was no Breakfast but Tea , Coffee and Milk much appreciated .
Location was very good and peaceful . The view of Scarborough Cricket Ground was fabulous . The Cricket wasn't bad either . Restaurants nearby , town centre within walking distance .
The double bed was a little narrow with no spare room to move around
I could have done with a Hob guide as it took me while to figure it
out .

Jamil

07/05/2022

Everything spot on
A lot of dust apart from that everything else was fantastic

Jane

05/05/2022

As we had moved from Spain and was looking for a rental property, the apartment was a perfect place to relax
Nothing

Jackie

04/05/2022

Excellent apartment, very modern and very well equipped.
We were under the impression it was opposite a beach location

Marie

03/05/2022

Exceptional

Amber

29/04/2022

It was very modern looking and the bed was so comfortable. The property was situated in the perfect spot too.
Nothing tbh.

Del

28/04/2022

Everything
Everything was perfect

Alison

25/04/2022

Exceptional

Matthew

24/04/2022

Exceptional

Philip

18/04/2022

it was ok if you like cricket, bedroom window looking over cricket ground. not far to peasholme park and seafront and very quiet.
parking is a nightmare, cost me £18.40 for 48 hour parking

Curtis

11/04/2022

Great location, lovely apartment.
Narrow staircases inside building.

A

05/04/2022

The 'view' was a wall, the accommodation was trying to be stylish but failed miserably

Burgess

04/04/2022

Decor and general vibe of the apartment was great. Apartment was clean and well-presented. The guide book was comprehensive. The interior is up to date and has obviously been influenced by someone with a keen eye for interior design. Overall it had a very metropolitan London sort of style which was wuite interesting for Scarborough!
No view for the particular apartment we stayed in which was not obvious from the pics as the pics on the Booking were was all of the apartments together. Can't really be helped though due to building design.
Couple of minor maintenance items:
1: The bed frame bolts need tightening as the frame itself is loose. I tightened them hand-tight but they will come lose again. Just needs someone with an alan key.
2: Door handle rose in bathroom is loose. Just needs tightening with an alan key.
Comfort:
1: Sofa is obviously more leaning towards style rather than comfort. It did the job though, so all good.

Anonymous

31/03/2022

Exceptional

Kenneth

28/03/2022

Exceptional

Kirsty

25/03/2022

Internet connection and signal very poor. Apart from that it was great. Bed was really comfortable.

Brenda

22/03/2022

Exceptional

Katie

21/03/2022

everything about the property was lovely, the view was great and so were the facilities and the decoration was so pretty we felt so relaxed,
nothing we loved everything

Paul

08/03/2022

Easy check in check out instructions. Good location, good facilities in apartment.
No parking / scratchcard parking, had to pay at local.

Ian

28/02/2022

the general property was very nice.
the sink in the kitchen area has a really bad smell coming from the drain. the shower has bad pressure and the blind in the living area would not fully close so was letting light in.

Sara

24/02/2022

We liked the idea of utilising an apartment. The washing machine was a plus, as was the dishwasher.
The photos on the website suggested a view of the cricket ground to the rear. In fact the view turned out to be a very small courtyard and an annexe to the building - no view of the cricket ground.
The site said the property didn't accept pets which was a plus. However, someone upstairs had a dog which we heard running around due to hard floors above, and there were muddy paw prints on the carpets outside our apartment. Also, it was not pleasant to be sitting in the apartment, which was located on the ground floor, to look out of the front window to see a large dog emptying itself in the front garden in front of our window.
The place had repair issues, as there were cracks running down the walls, the worktop wasn't sealed properly and there was a good gap between it and the wall, there are no splashbacks behind the hob or sink and these were stained badly. There was some damp in the kitchen. The door furniture was loose and some of it hanging off, such as the scutcheon in the bathroom. The shower drain lacked a cover so we would need to stand on an open drain, and the drain itself was filthy.
The walls in the bathroom, although tiled nicely, were filthy and had residue of grout.
The walls were dirty around the sink. The hand towel rail was loose and hanging off.
The front room window evidently hadn't been cleaned for a long time and there were cobwebs and dead spiders on the sash.
The louvre blinds were missing pully-knobs and missing cover slips at the top, one of which was found propped up in the bedroom. The hall way also contained cobwebs at eye level, so clearly this area hadn't been cleaned.
Although 2 remote controls were provided for tvs in the front room and bedroom, one of them did not work, so we had to keep taking the remotes from room to room. The bedroom contained no storage for clothing and although there was a hanging rail, it contained only 3 hangers, which was insufficent for two people for a week's clothing.

Helen

18/02/2022

Exceptional

David

12/02/2022

Spot on , ideal location , clean , very cumfy . 10/10.
The weather.

Chengyi

26/01/2022

everything except wifi
there are some issue in wifi?I find the details provided in the property?but still cannot use it

Anonymous

03/01/2022

Very good

Yupadee

19/12/2021

Great apartment very clean and location good parking very near

Manuela

17/12/2021

Very good

Emily

22/11/2021

Awful smell of drains coming from shower room but running throughout whole apartment. Strong smell when entering.
No wifi throughout entire stay.

Liang

11/11/2021

well furnished?

Lee

11/11/2021

excellently furnished and clean. spacious open plan feel that was a great home away from home
Host and stay need to be more effective at dealing with potential emergency issues. our building fire alarm was triggered by another guest during our stay ( never even came out their room !?). this resulted in a deafening sound throughout all areas of the property. After exiting the building, calls were made to host and stay to advise of the issue. I noted a lack of urgency for 1. a fire alarm going off at a property and any instruction 2. a lack of action to send a maintenance person to fix the main alarm box.
After 30 minutes with 4 guests outside the property, the alarm was eventually reset by a guest at the main box.
no engineer had attended site to correct the central alarm box whilst we stayed for the next three days after the event.

Suzanne

03/11/2021

It was close to the beach,park and.shops. The property was very clean and comfortable.
Although the shower room had frosted glass. We felt that a blind would add to the privacy of the room.

Morgan

01/11/2021

very modern, had an amazing weekend.

Stephen

01/11/2021

could have had some uht milk jiggers if im being picky but excellent overall

Paul

31/10/2021

Stylish and modern
Nothing

Colin

29/10/2021

Clean, modern and excellent location
Nothing

Martin

24/10/2021

Superb

David

22/10/2021

From entering the building to being amazed by the apartment and view- perfect for my needs!!
Nothing

Elaine

20/10/2021

Exceptional

Gillian

18/10/2021

Excellent location in Scarborough. Newly renovated apartment overlooking the cricket ground. Excellent kitchen facilities for a holiday let, including washing machine & dishwasher which were a bonus.
Reported broken toilet seat found on our arrival as did not want to incur any charges for damage that was done prior to our visit. Still not repaired when we left. Noise from other apartments quite loud at times...... especially at 4am when the people in the apartment above us were getting up, could hear every move, it sounded like a heard of elephants above us!

Jennifer

16/10/2021

Very good

Darren

15/10/2021

The private decking, the place was lovely spacious and really well thought out lovely decor throughout loved the place
There is nothing really I can say that I disliked about the property I found it a little annoying that the netflix wouldn't connect and a few more instructions on how to use the oven but other than that nothing to complain about ?

Lisa

10/10/2021

It was a great property that had just about everything you required for a short break. Bed was very comfortable.
Be careful in choosing your apartment at this venue as we were three flights of steep stairs up. Nice views over cricket ground but windows would have benefitted from a clean. Also, no hanging space other than on back of bathroom door.
Sofa was very hard. Dusty blinds and dusty skirtings in bathroom.

James

09/10/2021

The property was very spacious, clean, equipped with all essentials needed. It was also in a good location, not much of a walk to anything that you wanted to see in Scarborough. Would highly recommend and would definitely visit again.
Nothing.

Anonymous

09/10/2021

Not too far from city centre, spacious and modern flat, had everything you would need for a weekend away
The walls have to be really thin as you can hear even neighbor snoring at night but it doesn’t bother much, the biggest surprise was a fact that you have to dispose of all waste from internal to external bins, been in a lot of places but never in my life had to do it before

Britany

06/10/2021

Very good

Gary

04/10/2021

Everything was amazing
Nothing

Anonymous

03/10/2021

Facilities e.g. washing machine was present
Modern and aesthetically pleasing
Great access to streaming services
Bed was creaky and uncomfortable
Sofa was hard and not comfortable
Appeared to be more for looks than comfort

Lauren

03/10/2021

Exceptional

Anonymous

01/10/2021

Awesome place would highly re

David

29/09/2021

Excellent comfortable new and modern
Nothing

Ty

28/09/2021

The view was pretty
Dirty & needs a lick of paint

Kerry

27/09/2021

BRILLIANT LOCATION AND WOULD RECCOMMEND THIS APARTMENT

Anonymous

26/09/2021

Exceptional

Helen

25/09/2021

Exceptional

Anonymous

24/09/2021

Everything
Comfy bed
Amazing decor
Everything you need
Absolutely loved it
That we didn't stay longer

Andrea

21/09/2021

Location...and modern apartment
There was no place to hang clothes up. Luckily we had coat hangers with us and used the wooden divider to hang them. This tho made apartment look untidy.

Daniel

20/09/2021

Location excellent apt lovely really no complaints would come again
No wi fi we stayed 6 nights only one set of towels apart all was well

Marie

19/09/2021

Exceptional

M

17/09/2021

Very modern
Didn't like the stairs up to top flat. Flat was dusty, window blinds where very dusty. Kept finding bit of brick that had fallen off the walls onto table and bed.

Lee

16/09/2021

The property was very well presented

The owner did not provide a parking permit scratch card which meant we had to pay a daily rate at a long stay car park.

Judy

13/09/2021

Nice modern apartment but I would not stay again.

Pro’s
Modern
Clean
Milk in fridge on arrival
Good location
Easy check in and out

Cons
The bed is advertised as king, it’s only a double so my partner and I barley got any sleep. I would not of booked if I’d known it was a double. It is also very squeaky and very soft.
The walls are paper thin so we could hear everything going on in the apartment above at 3am.
The apartment says it overlooks the cricket ground, The Anchor apartment did not.
No wifi code shown in paperwork.

Dc

12/09/2021

Well maintained , bright and modern.
Everything you need for your stay provided.
Nothing

Mo

12/09/2021

Cleanliness, comfort and location
No on/off switch for light next to the bed

Eileen

11/09/2021

Lovely, clean bedsit style top of the house in new conversion. Decent size kitchen. Few minutes walk from North Bay for a morning dip.
I hadn't clicked that it overlooked (directly) 'Scarborough Cricket ground' and we should have had two days of a test match. (Somerset lost early?). My husband didn't like that. ? I didn't care...

Jacenta

09/09/2021

Great location and the NCP car park was convenient and close by :)
The flat was very clean with everything we needed.

Andrew

09/09/2021

Very good

Allyson

09/09/2021

Superb

Wendy

07/09/2021

Location and contemporary styling
Electric shower out of kilter with the rest of the facilities

Philippa

02/09/2021

Amazing

Helen

31/08/2021

Was clean, spacious with lovely view front and back, lights are amazing and heating works and warms up quickly. Bed really comfortable marked down due to WiFi and a few little issues.
WiFi did not work at all! Called and advised no fibre optics in apartment! Mouldy cup in dishwasher and towel rail in toilet coming off the wall. Sofa bed in living room sticks out at the back so bruised our legs walking around in the living room/kitchen. As we had no WiFi the tv does not connect to anything including iPlayer and Netflix.

Rebecca

31/08/2021

Rooms were gorgeous, location was very central and near the beach.
Property was advertised with wifi and there wasn’t any.

Jones

29/08/2021

Exceptional

Malcolm

26/08/2021

The front was covered in litter from rubbish left out, which seagulls spread about.

Karen

26/08/2021

Apart from the above everything else was of a standard we expected, but did feel it was a bit on the pricey side.
No shaver points both had electric toothbrushes & couldn't charge them up & no WiFi.

Anonymous

20/08/2021

Exceptional

Kim

19/08/2021

Great location. Very well equipped and stylish apartment. We stayed in the bowlers retreat which had an unexpected bonus of a little outdoor terrace looking on to the cricket grounds. Central only a ten to fifteen min walk to all main attractions.
The wifi didn’t work and a parking permit would have made life much easier.

Marius

17/08/2021

Exceptional

Koren

15/08/2021

Very modern. Great location

Amy

15/08/2021

Smaller than expected and pretty dusty. Otherwise fine.

Monks

14/08/2021

Weak wifi

Mark

13/08/2021

Pretty much everything
Nothing to complain about nice and clean good location, parking is a bit of an issue

Darren

11/08/2021

The location was great, apartment was very clean, bed was comfy as well as the rest of the furniture. Shower and bathroom facilities I couldn't fault.
Only thing I can fault was lack of storage space for clothes and that there was no Internet but these area very minor issues

Leanne

03/08/2021

Exceptional

Roy

02/08/2021

Good

Jane

01/08/2021

Location brilliant, lovely apartment, very clean and modern?
Couldn’t find anything wrong

Iain

30/07/2021

Enjoyed an overnight stay at this stylish ground floor apartment in Scarborough. Newly done up. Spacious and well furnished. Soft bed with good linen and deep carpet in the bedroom. Well stocked kitchen with complimentary Nespresso pods and milk. Slightly too far to walk to the south beach for us, but certainly possible, and one street away from the path down to the north beach. No parking provided, but possible to park overnight across the road if there’s a space. Wifi not available while we were there (but this is as accurately stated). Run by a company but fairly efficient and useful communication. Would recommend.

Jinping

29/07/2021

????Scarborough?????????????????????????????????????????????????????????????????????????????

Anonymous

22/07/2021

Superb

Kenneth

21/07/2021

Lovely clean apartment

Zac

16/07/2021

Perfect stay

Martin

15/07/2021

Superb

Zufran

14/07/2021

No WiFi access.

Will

10/07/2021

Had a great time!

Isobel

10/07/2021

Such a welcoming place to stay, absolutely loved the book full of places to go and emergency contacts, so thoughtful. Everything you could possibly need was provided by the property and we had the best weekend stay.
The parking situation could be improved.

Anonymous

09/07/2021

Lots of space, lots of facilities available.
Modern aesthetic and a good view from the bedroom. Very comfy bed.
Close to beach & other attractions.

No free parking but other apartments on the road were given free parking tickets. Stairs can be quite tiring especially to apartment 4 (top floor).
The bed sheets had multiple rips and stains on it, and what seemed to be a few pet hairs on the bedding.
When entering the apartment there is quite a noticeable hole in the wall as there is no door stop protecting the wall.
The bottom of the fridge door handle was broken on arrival.
There was a broken glass tumbler also. Some of the dishes and plates appeared to have left over food on them, too.
The toilet seat was only connected to one side so caused it to slip.
The towel holder in the bathroom was poorly fitted so kept rotating.
The sofa had lots of dry marks on it.
The televisions were exceptionally slow & took at least 10 seconds to work when operating it.
Overall, the apartment felt like it needed a deeper clean especially during COVID.

Natalie

29/06/2021

Comfortable bed and spotless
Uncomfortable sofa , blinds that let in light very noisy from the guests above , parking , I was told there would be a permit in the apartment but there wasn’t .

Abigail

27/06/2021

Exceptional

Carla

22/06/2021

The bed was soo comfy, beat sleep I’d had in a while
The shower wasn’t very hot, lukewarm at best

Lee

21/06/2021

We stayed in the Wicket View Room.
The modern style of the apartment, great for a couple of nights stay but any longer and the stairs become a bit of a pain, the parking becomes a bit of a pain and the Settee isn't very comfortable as its also a bed.
Liked how close it was to the City Centre and to the Beach.
The 6 flights of stairs to get to the apartment, the windows weren't great either, full of Seagull mess and parking is a bit of a pain.
We were staying for 4 nights from Friday until the Tuesday and on the Saturday early evening the Wifi that had been working great disappeared and was no longer available on any device, it was as though it has been turned off. I contacted support who said they would look into this, I phoned back later on as I hadn't heard anything and support confirmed what I had suspected in that the Router for the apartment was in someone else room and it looked like they had unplugged it, so I explained this was important to us as my wife wasn't to well after her second Covid Jab so we were staying in and we weren't able to use any of the Smart TV features in the room or any of the devices we had brought with us and they confirmed they would try to get this resolved asap. Sunday evening, over 24 hours later I contacted again and was basically told by the same person the issue I raised wasn't classed as an emergency so would have to wait, not impressed at all as you can imagine. The next morning from around 10am the Wifi was working again, clearly been turned back on or plugged back in, so we had been without WiFi for over 30 hours which included most of the weekend which I just thought wasn't acceptable when it was pretty obviously it had been unplugged or turned off, the support contact was great until the Sunday when I chased it and was then basically told it was tough.
I was told I would be compensated for us not having Wifi, the offer was to give us 15% off our next stay which was 5% more than you get for being a returning guest, this had a big negative impact on our stay and I expected a bit more.

Anonymous

20/06/2021

Superb

Natalie

28/05/2021

Key collection simple and easy to locate the lock boxes. Company were excellent help upon needing assistance. Property was in outstanding condition everything you needed in there. Building was quiet and fab location
Slight smell in bathroom with shower

Ryan

17/05/2021

Superb

James

15/05/2021

Location was very good
Parking was a nightmare, we should have had scratch cards for parking

Anonymous

27/04/2021

Exceptional

Jb

22/04/2021

Great place to stay, super comfy bed and very nicely furnished. Highly recommend.

Gary

17/04/2021

Apartment has been refurbished recently and it’s stunning
Really nice large rooms and comfortable bed. Big Tv in the lounge
Good location for us to walk on the front to Scalby and to get away quickly further afield to Whitby , Robin Hoods Bay etc
Nice view of the Cricket field from the rear bedroom.
The blinds in the lounge area only come half way down so not private
The shower room is fab but the shower itself is disappointing.... not powerful and hard to get the water to the right temperature.
The sofa in the lounge isn’t comfortable but it can be changed to a sofa bed which helps a bit.
We were asked by email to take our rubbish down to the bins outside when we were leaving but there weren’t any!
The owners hadn’t really got an idea about the best way to park. We were told the day of arrival that the council parking “scratch cards “ hadn’t arrived in time for our stay and we were told to park in a nearby council car park at £9 overnight.
We asked the neighbouring property owner and was told parking is free outside between 5pm and 9am and she very kindly gave us a bundle of parking discs which gave us 2 hours outside if we needed it. We have left them at the property for future use. The neighbour saved us £45 but the owners should have known this. Teething problems I’m sure as was the problem we had getting the key out of the key safe on arrival as the code given via booking. Com was wrong. We rang and the lady who answered gave us the correct code.
All in all the apartment is a lovely place to stay and is very eye catching. If attention is given to the points above it would be 10 out of 10.

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