Windsor Cottage

Lovely place to stay and convenient for the town centre and beach
Road noise was constant as it is situated on the main road
Traffic using the next door Spar supermarket made a lot of noise

Close to the shop, close to the beach
Beds were not comfortable in both rooms. Banged my leg few times on the bed.

This place was fine for what we needed for our Saltburn stay. It was very clean and in a good position near a handy supermarket. Near to amenities but it is on the main road into Saltburn which can be busy. We found that at nighttime though the area was quiet even though the bedrooms are roadside.
Host and Stay have changed since I last used them and there is now this deposit to pay / and or fee against the insurance - they do clearly state this, but the experience of booking with them felt different to my first time, more impersonal and transactional. When I called with a query about the deposit I spoke to someone in a call centre, I think, though they were helpful. It just felt like a more bureaucratic process & not like my first experience of engaging with this company which was more light touch at the point of booking but then when I needed anything felt really personal and local and was super helpful.
However overall Host and Stay are reliable and I would book with them again.

Great stay in a great location and great town.

Great location
Nothing

Cleanliness.
Location.
Having to phone up twice for the key code.

We had a great stay at 38 Windsor Rd. All amenities including spectacular beach within walking distance. Plenty of room for the dog in the kitchen and great walks nearby. Beds very comfortable. A good time was had by all.

Very good

great location
bedroom furniture was wobbly and in need of replacing

Location excellent only a few minutes from the centre, cottage was very clean, Spar shop next door.
No garden, could not open bedroom window as road traffic too noisy. Sharp wooden corner on bed which could easily be removed, my partner has two marks on his legs from walking into it.

The location was good and the guide to the local area was good, some issues with the basics though!
I should have read the reviews! got caught out firstly by there additional non refundable cleaning charge of £25 and then there was an issue with cleanliness and a smokey smell - contacted them to let them know and just continued to get automated messages rather than an actual response ? defo the downside of being a franchise type set up!

-
lock on from door unsafe. blood on towels. filthy carpet. broken radiator. broken blinds. cigarette smell in room.

we arrived at 4.30pm to find no heating, which caused us to be late for diner we lost our table which meant they wouldn't allow dogs in the area where there was a table and their heating had failed in that room too. so £100 on petrol no room to stay in . then your man dealing with our complaint dragged it out to 1pm on Saturday to tell us nobody was available to mend the boiler by then we had missed most of things we wanted to do had passed.
now they want to drag it out by filling out forms when all I want is a total refund and compensation for all that was spent getting there and loss arrangements. £295 plus £100 petrol and something to cover a meal for 8

regards
J Burton

cosy and nicely decorated/ done out
wet kitchen floor when we arrived, next door neighbors tv blasting until about 2am, front door felt very unsecure with just a yale lock

Comfy beds.
Nicely decorated.
Great location.
The host arrived 30 minutes prior to our check out time trying to get into the rental. We had until 10am and she was trying to get in at 9:30am while I was getting ready for a funeral.
5 of the 8 pillowcases were stained.
Dirty glasses in the cupboard.
Random food in the cupboard from previous guests.
Dirty toilet brush (no cover), covered in previous guest's faeces.
The list in the kitchen stated there should have been washing up liquid, dishwasher tablets etc ... There were none so we had to chase.
Although nicely decorated there was a lot of tidying up that needed doing, it wasn't being kept on top of.
Broken blind in bedroom.
Paper thin walls and neighbour had their TV on all night so we hardly slept.
Kitchen radiator broken.
A lot of mess and rubbish in the garden that could be easily cleared away but wasn't.

perfect location. close to shops and a great selection of restaurants. spotlessly clean and warm.
Some hooks in the bathroom and kitchen would be appreciated.

Good

Stylish modern decor. Comfortable bed. Good double glazing so no road noise.
Bathroom had nowhere to hang towels/clothes. Kitchen was very basic....no sieve/colander and no way of making real coffee.

Exceptional

The location was perfect
The kitchen was dirty, very dusty on the hob & microwave, dirty cups in the stand, sink filthy, cupboards, drawers too. I didn't cook because of this. Definitely needs a deep clean, we are still in covid times.
The front door had been painted before my arrival & was tacky. disturbed both nights in the master bedroom due to all night rave from next door, every minute throughout the night & into the morning. Not the hosts problem I know
Door locks on outside back door & kitchen door in to utility very stiff, unsure if were locked or not. Front door has a yale, that's all, didn't feel overly secure

Really lovely place to stay would definitely recommend.

Only downside next to a busy road so was noisy in the morning

Very good

location
uncomfortable sofas and dressing table is unstable

The position of the home was good, Close but not in the centre of the town and a few minutes walk to the beach.
On arrival the key box is obviously had a few issues and could do with changing for one that works. Cob webs throughout the home on and around the ceilings. Fixtures in the bathroom ready to fall off. No welcome pack( kitchen cloth, dish washer tablet, means of cleaning)

Property has all the basics and is located next to a convenience store with a good fish & chip shop nearby. Short walk to the beach and restaurants. Parking nearby. Small front garden for the dogs to use. Lots of local information made available.
Not a huge problem for us but be aware that the stairs are very narrow to walk on. Double bed has a wooden end that's a trip hazard. Property is on a main road so can be noisy when the windows are open.

Exceptional

We made the booking because the profile clearly stated that in one room the bed could be made into two singles. I messaged ahead and requested this as we were travelling with two kids. On arrival the bed had been made as a double. I immediately contacted the help number as this is a company not an individual only to be told we would have to wait until the next day for someone to bring bedding. We were only staying 2 nights. We had to separate the beds ourselves and one child had a quilt and sheet while the other had a mattress protector and a thin bed throw. The next day someone arrived with more double bedding so I had to phone again to finally get bedding late afternoon. When we separated the beds the floor was filthy with dust and the hoover didn't work properly. We were left 1 toilet roll for 4 of us for a weekend. Overall the property was not very clean, dingy and had limited equipment, It is right on a busy main road which I don't think is clear from profile. It was really disappointing. The issue with the beds ruined the first night and caused a lot of stress. We have had a limited response from the company which has taken 2 weeks to get. I have never had to complain about a property on Air BnB before.

location is excellent
I stayed here a few years ago and it’s starting to look a bit tired

Comfortable cottage.
Easy check in and good communication.
Lovely seaside town

Very good

A beautiful little house , gorgeous decor throughout … extremely comfortable beds and welcoming atmosphere. lovely kitchen … half an hour from Whitby perfect for exploring the area.
On a main road but it wasn’t too noisy as well glazed.
Highly recommend.

Exceptional

Lovely house in convenient position. Very clean. Lots of cups and kitchen stuff. Boiler broke during our stay and the agents were quick to respond. Maybe due an upgrade as I notice other reviewers say the same thing. Would recommend to others.

Lovely house, good facilities quite close to all amenities and comfy bed. Well stocked kitchen utensils and nice bathroom
Not many issues with the house, although there was no cafetiere or vegetable peeler. But it wasnt a big issue

Location was perfect, just a short walk to the town and beach. The house was clean and ha everything that we needed. Great little front garden for the dog to be able to do his thing.
The property could do with some TLC, quite a few scuff marks on the walls, one of the sofa's was broken, few stains on the carpets, none of which affected our stay, however would make it more appealing.

Superb

Great location with good access to the north east coast
Stairs were a little steep and the bottom of the bed frame in the second bedroom is a hazard in the middle of the night!

Superb

local shop nearby
The toilet didn’t flush,on our arrival,which had to be reported , not very clean overall, the rug in the lounge was filthy

Great facilities, tea and coffee available with a pint of milk on arrival. Washing up and cleaning products provided. Clean and tidy with everything you would need. Very well thought out.
Could do with a tea towel for the kitchen and a hand towel in the bathroom. The windows could do with an overhaul they were loud and draughty.

Location was good as we could walk to beach in 10 minutes and handy to have local amenities near by.
The property is lacking a bit of tlc. I found a dirty plate in cupboard, stains on bed, walls and rug. The flush for the toilet was temperamental and there was no hot water or heating on arrival. This did get resolved quite quickly though.

The house is very tidy and clean.

Really comfortable home from home. Very relaxing and able sit and put your feet up.
Kitchen had everything we needed.
Nice short walk down to the beach
That I hadn't booked long ?

Location was handy for every thing in Saltburn, walking distance for shops, pub and the beach
On arrivall the boiler was not working so the cottage was cold. The hosts were quick to have maintenance attend- i did see that this had been an issue in February 2022
The grill and oven were not cleaned from previous use
The toilet flush broke and could not be fixed while we were there.
The hob stopped working and would have been easy to fix but there was no information about the location of circuit breakers/reset

Perfect location for the beach, nice and clean little cottage, close to all amenities

spacious and comfortable main bedroom, lovely kitchen with everything you need and a utility room.. great lounge too.
not a major downer but traffic can be a touch noisy at ‘rush hour’ and second bedroom a bit of a squeeze and my daughter kept catching the sharp double bed corners walking past it.

Location was good and close to amenities
On arrival the house was cold. Boiler not working and we requested from Host and Stay an engineer to fix it within 10 minutes and the house warmed up quickly. The house was clean and tidy and our dog settled in immediately.

Had a lovely few days in Windsor Cottage. Property was as described and ideally located next to a convenience store. Just a short walk to the beach and all the amenity that Saltburn has to offer. Highly recommend.

Pleasant

The house is very nice although we had some issues with the heating, we found the constant road noise to be intrusive and spoiled the experience

Lovely location and good facilities for a stay in Saltburn. Right next to shops and ten minutes walk. Flat furnished well and most of the things you’d need. Decor is of a good standard and hosts responded quickly to my issue via a dedicated phone line, even at a weekend.

Downsides: boiler had been off a while when we arrived and thus the house was freezing - perhaps if had been checked closer to check out, would’ve known this. Had to refill pressure myself and get hot water bottles which cost a reasonable amount . Also, could have done with some drinks coasters.

Clean house that was exactly like the pictures.
Comfortable and well presented.
Had everything you could need!
A problem with the boiler was fixed within 10 minutes of calling the company. Maintenance arrived 5 minutes after I hung up!

Everything was fine.
Perhaps some coasters would be a good idea, we didn’t want to mark the tables so we’re using kitchen roll! If there were coasters we just didn’t find them.

clean, cosy, perfect location
the mattress was quite uncomfortable

Very good

Great little cottage. Perfect for the beach. We had a lovely time as a family of four.

Superb

Clean, well refurbed cottage
Well equipped, all modern appliances
Great location, less than 10 mins to beach or town centre
Handy Spar supermarket next door, and chippy just over road. Big sainsbury in centre.
Parking outside back door, to unload, and then over road in macknay street otherwise.

Bit of road noise in the morning

Perfect apart from the stairs
Steep stairs

Key safe easy to use lovely.house modern decor and fittings

Exceptional

Super clean and cosy cottage, nicely decorated and beds were very comfy! very handy for the beach and restaurants, and saltburn is beautiful!

the kitchen was nicely appointed with plenty of cooking utensils and the beds were comfortable
the bedroom blinds need to be replaced with curtains as they do not stop any morning daylight also the smaller bedroom bed has a protruding base that causes havoc with your shins

It was clean
Very noisy

Everything else. Really lovely place to stay.
The sofas were not very comfy

Lovely little house, nice decor and close to the sea!

Great location, parking is plentiful and the house is presented to a lovely standard. If I was being fussy, I’d have liked a coffee machine but that’s if I’m bein fussy

The location was good and easily able to access the town centre, beach and Cleveland way, also easy to walk to bus and train station.
The property was light and airy with a very comfortable bed ( possibly the most comfortable that we have had away from home)
On the first morning there was no hot water but after a telephone call it was sorted the same day and no further occurrence after that.
The lack of outdoor space (we were aware when we booked it but didn’t realise how it would impact us), first impressions looked great and comfortable, the breakfast bar stools are uncomfortable for a prolonged evening meal.Sofas were small hard and uncomfortable, the tv was extremely complicated to work an needed batteries to be removed from one remote to the other to get it to work. Whist we had no mobility issues the stairs are very steep with a narrow stair tread and a bath that was ok if you are 6ft tall as very high sided to get in and out. Anyone with mobility issues may struggle, the bathroom also had no towel rail to hang damp towels and also no shaver socket for electric razors or toothbrushes.

A home from home experience

Good location and easy walk into town centre.

The back yard could have been cleaned and the outside toilet was dirty.
nothing can be done with the stairs but they were very steep. also short steps.
bath mat would be good not easy yo get into the bath. As i'm 64
the front grass needed cutting and I had to pick up the litter in the garden as it was
embarrassing when you sat out the front.

Clean, recently done up. Good fixtures and fittings.
Short walk to town and seafront.

Not a lot

Location - very close to all amenities and 10min walk to the beach.
Very clean and comfortable
Very bright in the bedrooms. Could have done with curtains as well as blinds.

Superb

Lovely house, great location and really clean and modern. We stayed with a toddler and as others have pointed out the staircase is incredibly steep so something to bear in mind. It’s also on a very busy road but the door locks behind you on a latch so is safe. Kitchen is well equipped and bed was really comfy. Only criticism if forced is that the sofas are definitely not what you’d describe as comfy!

Code sent before arrival and easy to obtain once on site
n/a

Very comfortable cottage, clean and cosy

A brilliant holiday home is a great location. Windsor cottage is well appointed and tastefully decorated; a very relaxing place to stay.

great position and very clean .
stairs are steeper than expected
unsure about shower ,not used as no bath mat and looked too risky .
Blinds let day light and street light in ...great communication

Nice, modern decor. Great location next to a big Spar shop and opposite a chippy. 10 mins walk to beach. Road is busy but quietens down at night. Milk in fridge was appreciated. Would go back for another stay. Steep stairs to the first floor so maybe not good for young children/ old people.

Everything
Unfortunately I was charged twice for the property, once by Booking.com and also by the owner/leasing company.
Booking.com have agreed to refund the overcharge after providing proof but I was told the refund could take 10 days!
A bit confusing as they can take my payment immediately but it could take 10 days for them to return the overcharge!

Great location super convenient spa shop next door, excellent fish and chip shop over the road and short walk to shops, cafe and beach - dog friendly cottage, decor and fittings fresh and stylish. Really enjoyed our break after restrictions eased

Very clean. Lovely house. Great location.
Very tight on toiletries. No garden chairs. Road was quite busy.

This is a great property that is located close to the shops and a short walk from the beach - perfect. The best were very comfortable which meant we all slept well.
The only improvement would be the cleanliness. When we arrived, I had to clean the fridge as there was dried milk, dirt and stains; the cupboards also needed wiping before we put our food away too. In the current circumstances, we expected a higher level of hygiene and we were therefore slightly disappointed.

Windsor Cottage was decorated beautifully. Very modern feel yet cozy. I actually looked at a lot of labels to try and purchase for my own home!
I requested a Christmas tree as we were booked over the festive period, and the hosts immediately confirmed this was doable. I was very pleased and grateful for this, as it was a lovely touch and made Christmas Day feel like it was Christmas Day!
The location was fab. Next door to a Spar supermarket and 3 min walk to Saltburn high street. Would thoroughly recommend this property for a stay in the North East.
It was perfect!

Fantastic cottage at a great price

We had a lovely stay here for one night. Fantastic location.

This is in a great location, 10 minutes walk to the beach, shop rite next door to the property, a chippy across the road which as good. You are 10 minutes away from everything really. Great space, rooms were lovely and spacious. Was stylish and had hotel touches. Loved it!

Great little house, immaculately decorated, very comfortable. Could do with a few more kitchen bits, such as chopping boards, oven proof dishes, homely stuff. Lots of toilet roll and dish washer tablets.

The whole process from booking property to staying was a pleasant experience... Property was spotlessly clean home away from home...

lovely house and only a short walk away from the beach and shops. The property had all the necessary facilities and some extras I didn't expect, we took a lot of our own cleaning equipment, etc but these were already provided. The property is on a main road so traffic noise was a bit of an issue at night. Also, the stairs are quite steep so had to be really careful when carrying our little one down them.

Beautiful home, had everything we needed and more.

Amazingly easy check-in, great clean space, modern decor, clean and decent price too! The beach 10 minutes from the house is fantastic- and there are some decent shops in the town. The host was very quick to respond.

Lovely little cottage! Very cosy, so nice to head back to and relax after a day out walking at the beach. Very helpful and fast response to any queries! ??

Beautifully furnished, comfortable property well equipped and great attention to the details

The property was small but comfortable and decorated to a high standard. Nice bathroom and comfortable beds. Well stocked Spar supermarket next door was very convenient. Stairs are steep and small treads which need care and no lock on the bathroom door.